Refund policy

Returns

Everything we make is printed to order, one at a time, for you
specifically. Nothing sits on a shelf. Because of that, we don't
accept returns, exchanges, or cancellations.

If it shows up damaged

We'll send you a new one. Email us within 14 days of delivery with
your order number and a photo of the damage. We print a replacement
and ship it out at no cost to you, and you don't need to send the
original back.

Same goes if we sent the wrong item or the wrong colors — that's on
us, and we'll fix it.

A note on 3D prints

These are printed, not injection molded. Slight layer texture is
normal and part of how they're made — that's not damage. Anything
that affects how the piece works or holds together is, and we'll
take care of it.

Custom and team orders

Custom pieces are made specifically for your team, so the same
policy applies. We always send a design for you to approve before
anything gets printed, so there are no surprises.

Questions

Email braxtonmcdowell@shoplayeredkc.com and we'll sort it out.